Billing emails and notifications

Expanse Panel can send billing emails when important billing events happen.

Where emails are sent

Billing emails are sent to the team’s billing email when one is set. If no billing email is set, the team owner email may be used.

Make sure the team owner account has a working email address. Some payment flows also require this.

Common billing emails

You may receive emails for:

• New invoice generated.
• Invoice reminder.
• Payment received.
• Late fee applied.
• Refund processed.
• Service suspended.
• Service final review.

Reminder stages

Invoice reminder emails may be sent when an invoice is due soon or overdue. Common reminder stages include:

• Due soon.
• Overdue by a few days.
• Overdue by a week.

Exact sending can vary, so always check the Billing page if you are unsure.

Payment confirmations

When an invoice is paid, Expanse may send a payment received email with the invoice number and amount.

Late fee and suspension warnings

If an invoice stays overdue, Expanse may email when:

• A late fee is added.
• Services are suspended.
• Services move toward final review.

Do not rely only on email. Always check Billing in the panel if you manage important services.

If you are not receiving emails

Check:

1. Your spam folder.
2. The team billing email.
3. The team owner email.
4. Whether another team member is receiving billing messages.

If emails are still missing, contact support with your team name and the invoice number if available.