Expanse

Orders

After your order

What happens after you pay: provisioning, how to find your new service, email confirmations, and when to open a support ticket.

After your order

You have paid — or used balance — and the order is in progress. The next few minutes to hours are about provisioning (creating the service) and notify you when it is ready. You do not need to keep refreshing forever; the dashboard and your email are the two honest sources of state.

What you should see

  1. A confirmation in the product that the order exists, often with a status like pending or processing.
  2. An email to your account with key details. Keep that email until the service is running and you are happy. If you use filters in your inbox, allow mail from Expanse so nothing lands in spam by mistake.
  3. A new line in the right place in the panel — for example under Game servers or VPS — once provisioning finishes.

If you do not see the service in the list after a reasonable time, do not place a second identical order right away; that can double your bill. Check the sections below first.

While you wait

  • Provisioning time varies. Some products come up quickly; others need extra steps in the data center. Use this time to read the product’s quick-start and Locations and regions if you are tuning latency.
  • Billing — your invoice and payment will still show in Billing with the right status. A delay in the game console does not mean the payment was lost if the invoice says paid.
  • Team — confirm you are in the correct team in the switcher. A new user mistake is ordering into team A and looking in team B.

When the service is up

  • Open the service from the dashboard and use the product-specific controls (file manager, start/stop, IP address, and so on).
  • Set strong access rules (passwords, RCON, SSH keys) before you post public invites. Good security habits has a short checklist.
  • If you are connecting a domain or DNS, see DNS records and the overview for that domain Domains overview.

When to contact support

Open a ticket (see Opening a support ticket) if:

  • The status is stuck in an error for longer than the product usually takes.
  • You were charged but no service and no explanation appears in the panel.
  • You need a change that the panel cannot do (for example, some types of location moves).

In the ticket, include: team name, order or invoice reference from the panel, and the expected product. Do not send passwords or full card numbers.