Expanse

Support

Status and service updates

How to use the Expanse status page for known incidents, maintenance, and what to do when the dashboard looks slow.

Status and service updates

Sometimes many customers are affected at once—for example, a data center link issue or planned maintenance. In those cases we publish information on a public status page so you can see that we already know and that widespread impact is not the same as a problem on only your service.

Official status and incident communication: we publish updates on our status page at https://status.expanse.host (if that link ever changes, we will say so from our main site and the panel so you are never guessing).

What the status page is for

  • Incidents — live problems we are working on, with the latest human-readable update and often a “resolved” state when the work is done.
  • Scheduled maintenance — windows where we or our partners may need to restart parts of a platform. Read the time and region notes before you plan a big in-game event.
  • Component history — past events, useful when you ask “was there an outage on Tuesday?” in a support ticket.

What it is not for

  • A replacement for a private ticket when only your server misbehaves. The status page will not list “your one VM needs a disk check.” Open a support ticket in that case.
  • A place to ask for a refund for an unrelated issue—use Refunds and billing contact through normal channels.
  • A live graph of your own CPU usage—that lives in the panel for your services.

If you are unsure whether it is an outage

  1. Open the status page in a fresh browser window.
  2. If you see a relevant incident, wait for the “resolved” or “monitoring” post and follow the advice (sometimes you need to restart a service in the panel after the provider is green again).
  3. If nothing matches your region, open a ticket and describe: team name, service name, and one screenshot. We will check the account side.

Social media and rumors

  • Trust our status page and official posts over random screenshots. Attackers and trolls also post fake “hacked” storylines.
  • If something sounds wrong with security, also read Security overview and, if you think your own account is compromised, change your sign-in and enable 2FA before you do anything else.