Refunds and credits

Refunds are handled by Expanse support. Customers cannot self-refund invoices from the Billing page.

How refunds currently work

When support approves a refund for a paid invoice, Expanse Panel credits the team balance. The refund appears as credit that can be used for future invoices or orders.

The credit is tied to the invoice reference so your team can see why the balance changed.

What can be refunded

Refunds are only available for invoices that are marked paid. The refunded amount cannot exceed the total payments received on that invoice.

Where to see refund credit

Refund credit affects your team balance. You can check:

• Billing → Overview for current balance.
• Billing → Transactions for balance activity.

Refund email

If your team has a billing email or owner email, Expanse may send a refund processed email.

Original payment method

Invoice refunds are normally issued as team balance credit. This does not promise an automatic return to the original card or payment method from the customer Billing page.

If you need a refund to the original payment method instead of account credit, contact support and include:

• Invoice number.
• Payment date.
• Reason for the request.
• Whether you want account credit or an original-payment-method refund if available.

Important notes

Refund approval depends on Expanse policy, service usage, and the product involved. Some services, renewals, setup fees, or third-party costs may not be refundable.