Expanse

Orders

Checkout and payment

How you pay for an order in Expanse Panel, which payment methods you may see, and how that connects to your team’s balance and invoices.

Checkout and payment

Checkout is the last step of an order. You will see a clear summary: what you are buying, the billing period, taxes or fees that apply, and the total to pay. The panel uses trusted payment tools (so you are not asked to type card details into a random form in chat or email—only in the real checkout and official billing screens).

Common payment options

  • Card — major card brands, processed securely through our payment flow.
  • Team balance (credit) — in many flows you can use pre-paid credit on the team if the product allows it. See Account credit for how top-ups work.
  • Other methods — depending on your region and product, additional methods may appear. Only trust methods shown inside the panel at checkout time.

What “paid” does

  • Confirms the order so provisioning can start (subject to availability).
  • Generates the right financial records for your team (invoice or receipt, depending on the flow).
  • Appears in Billing so the owner, biller, and anyone with access can see the same record.

Failed or pending payments

SituationWhat to do
Declined cardCheck with your bank, try another card, or add balance if the product allows it.
3-D Secure or bank stepComplete the bank’s pop-up; do not refresh mid-flow if the bank is still working.
Balance too lowTop up in Billing if your product supports paying from credit.
Unclear stateOpen Billing — Transaction history style notes and your invoice list; if it still does not add up, open a support ticket with the order reference from the email or panel, not a screenshot of your full card.

Taxes and business details

  • Prices may be shown with or without tax depending on the screen; the checkout summary is the one that matters for the charge.
  • If you are purchasing for a company, ensure your billing name and address in the product match what you need for your records. See Taxes and VAT and Invoices.

After payment

  • Read After your order for what to expect while the service is being created and how to find it in the dashboard.

Safety

  • Expanse support will never ask for your full card number in a ticket. They may ask for the last few digits to match an invoice, or a safe order ID.
  • If you receive a payment link that does not go to a domain you trust, do not use it. Open the panel from panel.expanse.host (or the official URL we gave you) instead.