Late fees and overdue invoices

An invoice becomes overdue when it passes the due date without being fully paid.

How to see overdue invoices

Go to Billing → Overview or Billing → Invoices.

Overdue invoices are shown with an Overdue status. You can also filter the invoice list to only show overdue invoices.

Overdue timeline

Expanse Panel uses this billing timeline:

1. Invoice is generated before the due date.
2. If unpaid after the due date, it becomes overdue.
3. If still overdue after 48 hours, a late fee may be added.
4. If still overdue after 7 days, active services on the team may be suspended.

Late fee amount

The default late fee is based on the invoice total. In most cases it is 10% of the invoice total, capped at $10. If a different rule applies to your account, the invoice line item will show the amount.

Your invoice line items show the late fee if one has been applied.

Late fee emails

When a late fee is added, Expanse may send an email to the team billing email or the team owner email.

Paying an overdue invoice

Open the invoice and choose one of the available payment options:

• Pay with Balance
• Pay with Card
• Pay with Tebex (if enabled)

After payment, the invoice status updates. If you paid through a payment provider and the invoice still looks unpaid, wait a short time and refresh.

Avoiding late fees

The safest options are:

• Keep enough team balance.
• Enable Auto pay invoices.
• Enable Auto top-up.
• Watch the Due soon list in the Billing overview.