Cancellations and order changes

Products differ: some can be cancelled or adjusted in the panel, others are fixed once provisioning starts, and some need a new order to move to a different plan or data center. This article explains the patterns in plain terms and points you to billing when money is involved.

Orders vs. ongoing service

An order is a one-time purchase event. It may have its own cancellation window before work starts.
A service (game server, VPS, domain) is the thing that runs (or the domain you hold). Stopping a service is usually cancellation or termination of the product, not the same button as “undo the order” after days of use.

If you are not sure which case you are in, look at the status of the line item in the panel and the related invoice.

Things that often need a new order

Different data center — usually not a live “move” for every product; you may need a new service, migration, and decommissioning plan. Ask us before you assume.
Bigger or smaller plan — the product will offer upgrade or order add-on paths where we support them; otherwise we might provision a new line.
Wrong team selected — you cannot always “reassign” a past order. The safe path is to fix team membership, then work with support if something was delivered to the wrong place.

Cancellations before use

If the panel allows cancel before provisioning on your product, you will see a clear action. The financial side follows the same rules as the rest of your account. See Refunds and Invoices.

Stopping a service you no longer need

Use the product’s controls for service lifecycle where available (for example, delete, cancel renewal, or similar). The panel may block actions that would break the rules (such as active contracts or registry locks on domains).
Domains are special: they follow registry rules, transfer locks, and renewal dates. See Domain registration and Domain transfer.

Disputes and chargebacks

Always try support and the official billing flow first. Chargebacks and bank reversals can suspend services and lock accounts under fraud processes until the case is clear for everyone. We want to help before it gets to that.

If you are stuck

Collect your order ID or invoice number, the date, and a short screen description of what you tried. Open a ticket: Opening a support ticket.
We will explain whether you need a refund request (see Refunds), a new order, or a no-cost fix.